Equipment Warranty

Ident-A-Kid warranties all items for 30 days from invoice date. If it is past 30 days from the invoice date, you will need to refer to the manufacturer for warranty information.

To process a repair or return of a warrantied product, you must possess an original dated receipt as proof of purchase from Ident-A-Kid. If any product should be returned to Ident-A-Kid, this product should be properly packed, preferably in the original carton, for shipping. Packages not bearing a return authorization number (RMA) will be refused. After 30 days, Customer is responsible for the return shipping cost.

Manufacturer warranties listed below are guidelines. You must contact the manufacturer for more information on current validity of the warranty on your product. Manufacturer warranties are subject to the manufacturer’s terms and conditions:

  • Webcams, Signature Pads, and Computers – One Year
  • Dymo Printers – Two Years
  • Optical Scanners – Three years

Ident-A-Kid warranties are as follows:

  • RFID Reader – Pro-rated Lifetime
  • Label Supplies, RFID Keyfobs and non-custom Cards – One Year

Ident-A-Kid provides a warranty on RFID Keyfobs and non-custom RFID Cards through Ident-A-Kid for a term of 1 year from the original invoice date. This warranty does not cover any damage, deterioration or malfunction resulting from any alteration, modification, improper use, abuse, and exposure to moisture, fire, lightning, power surges or other acts of nature.

Ident-A-Kid RFID readers will carry a minimum of a 1 year full warranty that begins from the date of the original invoice. This warranty does not cover any damage, deterioration or malfunction resulting from any alteration, modification, improper use, abuse, and exposure to moisture, fire, lightning, power surges or other acts of nature. For the remainder of the product’s life, the customer shall pay a percentage of the list price of the reader. This warranty applies to the original purchaser only; they are nontransferable. The pro-ration example below gives the percentage of the list price that the customer shall pay to have the reader replaced under warranty.

Pro-Rated Warranty Schedule:

From the beginning of the second year to the end of the third year: 25%

From the beginning of the fourth year to the end of the fifth year: 50%

From the beginning of the sixth year for as long as owned by customer: 75%