1-800-890-1000 sales@identakid.com

VM Return and Exchange Policy


Please call the Orders Department 727-577-4646 #3 for an authorization to return any item.

There are 30 days from receipt of all items purchased (except computers) to return or exchange an item for a refund or exchange credit (shipping excluded). Computers and computer packages may be returned or exchanged within 14 days of receipt for a refund or exchange.

Only the unused months of the Ident-A-Kid Visitor Management Software License are refundable. Unused months are calculated based on when the license period begins and when the customer request the refund. 

API/SIF integration fee is non-refundable once integration is completed.

Any return items must be returned repackaged properly in its original box with all the original materials, including cords, adapters and documentation that were included when it was received it.

A 15% restocking fee may be applied.

Set up and Training fees are non-refundable once services are rendered.

Shipping is a non-refundable item.